Return & Exchange Policy for U.S. Customers

Thank you for choosing phone accessories from our website (gnlphoneaccessories.com). To protect your legitimate rights and interests, we have formulated the following exclusive return and exchange process for customers in the United States, ensuring a convenient and transparent after-sales experience for you.

I. Basic Conditions for Returns & Exchanges

  1. Valid Timeframe: You may apply for a return or exchange within 30 calendar days from the date you receive the product. Requests submitted after 30 days will not be accepted (except for quality-related issues, which are covered by a 90-day after-sales warranty).

  2. Product Requirements:

    • Returned products must be in brand-new, unused condition with all accessories and packaging (e.g., original box, dust bag, instruction manual, warranty card) intact and undamaged, without affecting resale.

    • Exchanges are only available for products of the same model and specification. If you wish to switch to a different style, please first process a return and then place a new order.

    • The following cases are not eligible for return or exchange:

      • Products damaged or malfunctioning due to improper personal use (e.g., drops, scratches, water damage).

      • Products with missing or damaged packaging/accessories that affect resale.

      • Customized products (e.g., engraved accessories, size-specific items).

      • Free gifts, trial samples, or other non-sellable items.

II. Steps to Apply for Return/Exchange via Email

All return and exchange requests must be submitted via email; phone calls, live chats, or other methods will not be accepted. The specific steps are as follows:

  1. Prepare Application Materials:

    • Order number (available in your order confirmation email or under the "My Orders" section on the website).

    • Product photos (clearly showing the product’s appearance, model, and packaging condition; for quality issues, additional photos of the defective part are required).

    • Reason for return/exchange (e.g., "wrong size," "product defect," "incorrect item shipped") with a brief description.

    • Personal information (full name, contact phone number, shipping address) that matches the details used when placing the order.

    • Request details (specify "return for refund" or "exchange"; for exchanges, confirm whether to keep the original shipping address).

  2. Send the Application Email:

    • Recipient email: wu@gnlphoneaccessories.com

    • Email subject format: 【U.S. Return/Exchange Request】 + Order Number + Full Name (e.g., 【U.S. Return/Exchange Request】ORD123456 John Doe)

    • Email body: Include all the information listed in the "Application Materials" above. Ensure the content is complete and accurate to avoid delays due to missing information.

  3. Await Review & Feedback:

    • We will complete the review within 1-3 business days of receiving your email and respond with the result via email.

    • Approval: The email will include your Return Merchandise Authorization (RMA) Number, the "return address," and "shipping guidelines."

    • Rejection: The email will explain the specific reason (e.g., product not meeting requirements, missing materials). You may resubmit the application after supplementing the required information.

III. Requirements for Shipping Returned Products

  1. Label the RMA Number: After your request is approved, clearly mark "RMA Number: XXX (the number provided in the approval email)" on the visible outer surface of the return package. Packages without a labeled RMA Number may be rejected or delayed.

  2. Choose a Shipping Method:

    • We recommend using trackable shipping services (e.g., USPS, UPS, FedEx) and keeping the tracking number for future package status inquiries.

    • Return shipping costs:

      • For returns caused by product quality issues, incorrect shipments, or missing items: Shipping costs will be covered by us (you need to prepay first, and we will reimburse you later upon receipt of your shipping receipt).

      • For returns caused by personal reasons (e.g., "change of mind," "wrong size selected"): Shipping costs will be borne by you.

  3. Return Address:

    • Recipient: gnlphoneaccessories Returns Department

    • Address: 6200 Vine St, Philadelphia, PA 19139

    • Note: Do not ship to any other address, as this may result in package loss and delay the return/exchange process.

IV. Refund & Exchange Processing

(I) Refund Processing

  1. We will inspect the returned package within 2-5 business days of receipt. Once the inspection is passed, we will initiate the refund.

  2. Refund method: The refund will be credited back to your original payment method (e.g., credit card, PayPal). The time for the refund to arrive depends on the processing cycle of your payment platform or bank (usually 3-7 business days).

  3. Refund amount: The full actual payment amount of the product will be refunded, excluding the original shipping fee (unless the return is due to a quality issue).

(II) Exchange Processing

  1. After the returned package passes inspection, we will ship the replacement product within 3-5 business days.

  2. The replacement product will be shipped to your original order address by default. If you need to change the address, please clearly state this in your application email.

  3. Exchange shipping costs: Covered by us (no additional payment required). The tracking number for the replacement will be sent to you via email for package status tracking.

V. Important Notes

  1. If you do not ship the returned package within 7 business days of receiving approval, your "Return Merchandise Authorization (RMA) Number" will automatically expire, and you will need to submit a new application.

  2. During the inspection of the returned package, if the product is found to have man-made damage or missing accessories, return/exchange will not be processed. The product will be shipped back to you, and all resulting shipping costs will be borne by you.

  3. During holidays (e.g., Christmas, Thanksgiving), the time for reviewing, inspecting, and processing returns/exchanges may be extended. Please refer to our email notification for specific timelines.

VI. Contact Us

If you have any questions during the return/exchange process, please contact us via:

  • Email: wu@gnlphoneaccessories.com (preferred method; responses within 1-3 business days on workdays)

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Standard Time, EST)

Thank you again for your understanding and support. We will do our best to provide you with high-quality after-sales service!

Website Terms of Use

Welcome to gnlphoneaccessories.com (the "Website"). These Terms of Use (the "Terms") govern your access to and use of the Website, including all content, products, services, and features made available on or through the Website (collectively, the "Services"). By accessing, browsing, or using the Website or Services, you agree to be bound by these Terms, as well as our Privacy Policy (incorporated herein by reference). If you do not agree to these Terms, please do not use the Website or Services.

1. Eligibility

To use the Website and Services, you must:

  • Be at least 18 years of age (or have the legal consent of a parent/guardian if you are a minor);

  • Have the legal capacity to enter into a binding contract under applicable law;

  • Provide accurate, complete, and current information when creating an account (if applicable) or placing orders;

  • Comply with all applicable local, state, federal, and international laws, regulations, and ordinances.

2. Account Registration (If Applicable)

  • Account Creation: To access certain features (e.g., order tracking, saved payment methods), you may need to create a user account. You are responsible for maintaining the confidentiality of your account credentials (username, password) and for all activities conducted under your account.

  • Account Security: Notify us immediately at wu@gnlphoneaccessories.com if you suspect any unauthorized use of your account or a breach of security. We shall not be liable for any loss or damage arising from your failure to protect your account information.

  • Account Termination: We reserve the right to suspend or terminate your account at any time, with or without notice, if we believe you have violated these Terms, engaged in fraudulent activity, or for any other legitimate business reason.

3. Use of the Website & Services

You agree to use the Website and Services only for lawful purposes and in a manner that does not violate these Terms or harm the rights of gnlphoneaccessories.com (the "Company") or third parties. Specifically, you shall not:

  • Use the Website to upload, post, transmit, or distribute content that is unlawful, defamatory, harassing, abusive, obscene, harmful, or infringes on the intellectual property rights of others;

  • Attempt to access, modify, or disrupt the Website’s underlying code, servers, or networks (e.g., through hacking, data scraping, or malware);

  • Use automated tools (e.g., bots, crawlers) to access or collect data from the Website without prior written permission from the Company;

  • Resell, license, or commercially exploit any content, product, or service obtained from the Website without authorization;

  • Impersonate any person or entity, or falsify your affiliation with a person or entity, when using the Website.

4. Intellectual Property Rights

  • All content on the Website, including but not limited to logos, trademarks, product images, text, graphics, videos, and software (the "Intellectual Property"), is owned by the Company or its licensors and is protected by U.S. and international intellectual property laws.

  • You are granted a limited, non-exclusive, non-transferable license to access and use the Intellectual Property solely for personal, non-commercial purposes in connection with using the Website. You may not copy, reproduce, distribute, modify, or create derivative works of any Intellectual Property without the Company’s prior written consent.

  • Trademarks such as "gnlphoneaccessories" and any related logos are registered or unregistered trademarks of the Company. Unauthorized use of these trademarks is strictly prohibited.

5. Product Information & Orders

  • Accuracy of Information: The Company strives to provide accurate, up-to-date information about products (e.g., descriptions, prices, availability) on the Website. However, we do not warrant that product information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions (including pricing) and to cancel or refuse orders placed based on incorrect information, at any time and without prior notice.

  • Order Acceptance: Your submission of an order on the Website constitutes an offer to purchase products. The Company reserves the right to accept or reject your order in its sole discretion (e.g., if products are out of stock, payment is invalid, or shipping restrictions apply). We will confirm order acceptance by sending you an order confirmation email; a binding contract will only form at that time.

  • Pricing & Payments: All prices listed on the Website are in U.S. Dollars (USD) and do not include applicable taxes (e.g., sales tax) or shipping fees, unless otherwise stated. You agree to pay all applicable taxes and fees at the time of checkout. We accept payment via authorized methods (e.g., credit cards, PayPal) and reserve the right to verify payment information and refuse payments that we deem fraudulent or high-risk.

6. Limitation of Liability

  • Disclaimer of Warranties: The Website and Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Website will be error-free, uninterrupted, or secure, or that any defects will be corrected.

  • Limitation of Damages: To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including but not limited to loss of profits, data, or goodwill) arising out of or in connection with your use of the Website or Services, even if the Company has been advised of the possibility of such damages.

  • Cap on Liability: The total liability of the Company to you for any claims arising out of these Terms or your use of the Website shall not exceed the total amount you paid to the Company for products or services in the 12 months preceding the claim.

7. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

  • Your use of the Website or Services;

  • Your violation of these Terms or any applicable law;

  • Your breach of any intellectual property or other right of a third party;

  • Any content you upload, post, or transmit through the Website.

8. Changes to These Terms

The Company reserves the right to modify or update these Terms at any time. When we do so, we will revise the "Last Updated" date at the top of this page and post the updated Terms on the Website. Your continued use of the Website or Services after the updated Terms are posted constitutes your acceptance of the changes. We encourage you to review these Terms periodically for updates.

9. Termination

  • The Company may terminate or suspend your access to the Website or Services at any time, without notice, if you violate these Terms or for any other legitimate reason.

  • Upon termination, all licenses and rights granted to you under these Terms will immediately cease. Sections 4 (Intellectual Property Rights), 6 (Limitation of Liability), 7 (Indemnification), 10 (Governing Law), and 11 (General Provisions) shall survive termination.

10. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the State of Pennsylvania, United States, without regard to its conflict of laws principles.

  • Any dispute, claim, or controversy arising out of or relating to these Terms or the Website shall first be resolved through good-faith negotiation between you and the Company. If negotiation fails, the dispute shall be submitted to binding arbitration in Philadelphia, Pennsylvania, conducted in accordance with the rules of the American Arbitration Association (AAA). Arbitration awards shall be final and binding on both parties.

11. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding your use of the Website and Services, superseding all prior or contemporaneous agreements, communications, and understandings (whether oral or written).

  • Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

  • Waiver: The Company’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

  • Assignment: You may not assign these Terms or any of your rights or obligations under them without the Company’s prior written consent. The Company may assign these Terms without your consent.

12. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at:

  • Email: wu@gnlphoneaccessories.com

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Standard Time, EST)